Privacy Policy

Privacy Policy — Venom Automotive

Last updated: 24/11/2025

Venom Automotive (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

1. What Is Personal Information?

Personal Information is information or an opinion that identifies an individual.

The types of Personal Information we may collect include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party platforms)
  • IP address and website behaviour data

We do not collect or store sensitive information.

2. How We Collect Personal Information

We collect Personal Information in the following ways:

  • When you place an order through our website: www.venomautomotive.com.au
  • When you sign up for marketing updates or create an account
  • When you contact us through email or our website form
  • Automatically through website cookies and analytics tools, including:

    Google Analytics
    Meta/Facebook Pixel
    Microsoft Clarity (session recordings)
    Klaviyo email analytics

We may also receive information from secure third-party payment processors such as PayPal, Shopify Payments, and Apple Pay. We are not responsible for the privacy practices of external websites.

3. Why We Collect Personal Information

We collect your Personal Information for purposes such as:

  • Processing and fulfilling orders
  • Providing customer support and order updates
  • Sending confirmation and dispatch emails
  • Improving our website performance and user experience
  • Delivering personalised marketing (only with your consent)

We may also use your information for related secondary purposes where you would reasonably expect it.

You may unsubscribe from any marketing communications at any time.

4. Cookies & Tracking Technologies

Our website uses cookies and tracking tools to:

  • Monitor website traffic
  • Understand customer behaviour
  • Improve our marketing and product experience

You may disable cookies in your browser settings, though this may impact site functionality.

5. Disclosure of Personal Information

We may disclose your Personal Information to:

  • Third-party service providers who assist with payment processing, order fulfilment, analytics, security, or email delivery
  • External platforms where you have consented to data sharing
  • Authorities where required or authorised by law

We do not sell or trade your Personal Information.

6. Data Storage & Security

Your Personal Information is stored securely in encrypted systems protected from misuse, loss, and unauthorised access.

Customer order information is retained for 5 years to meet business, warranty, and tax obligations.

When information is no longer required, we take reasonable steps to destroy or de-identify it.

7. Access to Your Personal Information

You may request access to your Personal Information at any time.

To request access or correction, please contact us in writing.

We do not charge a fee to process access requests, but administrative fees may apply for copies.

Identification may be required before releasing information.

8. Keeping Your Information Accurate

We take reasonable steps to ensure the Personal Information we hold is accurate and up-to-date.

If you believe information we hold is incorrect, please contact us so we can update it promptly.

9. International Customers

Venom Automotive ships worldwide.

Your Personal Information may be processed or stored by third-party providers located outside Australia.

By using our website and placing an international order, you consent to this overseas data transfer.

10. Policy Updates

This Privacy Policy may be updated periodically.

The latest version will always be available on our website.

11. Contact Us

If you have any questions, concerns about our Privacy Policy, please contact us at:

Email: parts@venomautomotive.com.au

Website: ww.venomautomotive.com.au